Unlocking the Power of AI in Salesforce with the Salesforce Labs AI Library

Marianna Torres's Journey into Tech and AI

From a background in creative pursuits to a thriving tech career, Marianna Torres's story is one of unexpected turns. During the COVID-19 lockdown, she found her path through a workforce development program called Year Up United, landing an internship at Salesforce. This led her to the Salesforce Labs team, where she now curates free, employee-built Salesforce resources—apps, components, and flows—available on AppExchange.

With the rise of AI, Marianna's focus shifted to the Salesforce Labs AI Library, a valuable resource for anyone looking to leverage the power of Agentforce AI.

Simplifying AI Implementation with the Salesforce Labs AI Library

Prompt engineering can be a daunting task. The Salesforce Labs AI Library addresses this challenge by providing a curated collection of effective prompts crafted by Salesforce product experts. These pre-built prompts offer a jumpstart for implementing AI agents, ensuring a seamless integration into your Salesforce org.

Marianna's criteria for selecting prompts are simple yet impactful: Does it help the customer? Does it simplify time-consuming tasks? Is it easy to use? If the answer to all three is yes, the prompt earns a place in the library.

Navigating the AI Library and Contributing Your Expertise

The Salesforce Labs AI Library is organized by Salesforce products—Sales, Service, Marketing, Industries—making it easy to find relevant prompts for your specific needs. Each prompt includes a detailed overview, category, template type, and the prompt itself, readily available for copying and pasting directly into Agent Builder.

Salesforce employees are encouraged to contribute to the library. If you've developed a valuable prompt, submit it through the internal Slack workflow. The Salesforce Labs team reviews submissions, prioritizing those that provide unique value to customers.

Beyond Prompts: Exploring Agent Actions and Topics

The Salesforce Labs AI Library is constantly evolving. With the recent addition of Agent Actions and Agent Topics, the library continues to expand its resources, offering comprehensive support for AI implementation in Salesforce.

Whether you're a seasoned Salesforce expert or just starting your AI journey, the Salesforce Labs AI Library provides the tools and resources you need to succeed. To get started, explore the Salesforce Labs Basics on Trailhead and listen to the full podcast featuring Marianna and Josh.

Resources and Further Learning

Start your AI journey with the Salesforce Labs AI Library.

Learn the fundamentals of Salesforce Labs on Trailhead.